Healthcare Virtual Administrative Assistant

Role Overview:

We are seeking a reliable, detail-oriented Virtual Assistant to support the daily administrative and phone operations of a private pediatric home care agency.

This role is essential for maintaining smooth communication with families, nurses, and staff while ensuring HIPAA compliance and high-quality service.

Key Responsibilities:

1. Administrative Support

2. Manage emails, digital files, and intake paperwork tracking.

3. Update client, caregiver, and referral information in internal systems.

4. Maintain logs, task trackers, and calendars.

5. Prepare reports and support non-clinical compliance documentation.

6. Phone & Communication Tasks

7. Handle inbound/outbound calls and route them appropriately.

8. Schedule and confirm appointments, intakes, and assessments.

9. Communicate clearly with parents/guardians and escalate urgen...