Help Desk Analyst

The Help Desk Analyst will provide global technical assistance to our client's employees and sites, addressing technology-related issues. This role involves offering support for various IT needs, managing user accounts, supporting custom applications, and ensuring the maintenance of incidents and requests. The analyst will also assist with IT procedures and policies, and be part of a rotating schedule to monitor system support emergency voice/mail. This position requires excellent technical skills and the ability to handle multiple tasks efficiently.

Responsibilities
- Provide first-level support for company-approved hardware, software, networks & mobile devices.
- Support custom applications developed for route delivery & sales.
- Process incoming incidents/requests via phone, e-mail, self-service & walk-up.
- User account management and maintenance via Active Directory, Oracle, etc.
- Provide technical support for ADP time clocks and work with vendor for repa...