Help Desk Analyst

Overview

Wizeline , a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact. With the right people and the right ideas, there’s no limit to what we can achieve.

Are you a fit? We are looking for a Helpdesk Tier 1 Support Analyst to provide first-level IT support and deliver an excellent user experience. This role is on-site in Bogota.

Key Responsibilities

• Provide Level 1 IT support for end users via ticketing systems and communication tools
• Troubleshoot and resolve common issues related to:
  • Email and calendar
  • Printers and basic network connectivity
  • Application access requests
  • Device perf...