Help Desk Analyst I

Description
We are looking for a Help Desk L1 to join an information technology team supporting a diverse client base in Tampa, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys resolving technical issues, delivering excellent service, and working across a range of business environments from single-office operations to larger multi-site networks. The role combines remote support with occasional onsite assistance, requiring strong troubleshooting ability, clear communication, and a proactive approach to client support.


Responsibilities:

• Provide remote and onsite technical assistance for client systems, ensuring timely resolution of hardware, software, and connectivity issues.

• Monitor and support core infrastructure components such as workstations, servers, switches, routers, firewalls, and related equipment.

• Manage the full lifecycle of support requests by documenting issues, prioritizing tasks...