Help Desk Analyst I

Description We are looking for a Help Desk Analyst I to join a service desk team supporting daily technology needs in Waipahu, Hawaii. This Long-term Contract position is ideal for someone who enjoys resolving user issues, managing a steady ticket queue, and providing dependable first-level support across hardware, software, and access requests. The role involves assisting end users with business applications, Windows-based systems, and common workplace technology while maintaining clear and accurate ticket documentation.

Responsibilities:
• Provide first-line technical support for end users by responding to incoming calls and service desk requests in a timely manner.
• Troubleshoot issues related to web-based applications, Adobe access, Microsoft Windows environments, and general desktop functionality.
• Manage user account and access requests within Active Directory, including permission updates and related support tasks.
• Prepare and image equipment for deploym...