Help Desk Analyst

In a company that's all about both people and software, it's crucial to have all equipment up and running at all times, while ensuring the best service to employees who need them in their everyday work. As a part of Avature's Help Desk Team, you'll solve issues related to our work tools, and you'll get the chance to expand your IT and computer skills.
Your Challenges And Objectives
Learn about our help desk processes
Acquire a comprehensive knowledge about devices and hardware used at Avature and how they should be configured
Gain autonomy and ownership when handling help desk issues
Be customer service oriented towards internal clients
Your Day-to-day Activities
Interact with fellow employees to troubleshoot their issues
Prioritize requests for technical assistance
Install, configure and upgrade desktop hardware and peripherals
Maintain confidentiality and security regarding processes, storage and access
Promote and apply Avature best practices and sec...