Help Desk Analyst

In a company that's all about both people and software, it's crucial to have all equipment up and running at all times, while ensuring the best service to employees who need them in their everyday work. As a part of Avature's Help Desk Team, you'll solve issues related to our work tools, and you'll get the chance to expand your IT and computer skills.
Your challenges and objectives:
Learn about our help desk processes.
Acquire a comprehensive knowledge about devices and hardware used at Avature and how they should be configured.
Gain autonomy and ownership when handling help desk issues.
Be customer service oriented towards internal clients.
Your day-to-day activities:
Interact with fellow employees to troubleshoot their issues.
Prioritize requests for technical assistance.
Install, configure and upgrade desktop hardware and peripherals.
Maintain confidentiality and security regarding processes, storage and access.
Promote and apply Avature best practic...