Help Desk Analyst (Santiago De Querétaro)

Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.We are recruiting a Helpdesk Technician, You will provide first level of technical support to our agents, helping them to solve the different questions and problems they may have.Embraces our values; always humble, always open, always driven, and always transparent.To be successful in this role, you will need excellent communication skills in English and Spanish and experience in customer service.The key skills required for the position are excellent phone etiquette, data entry, and attention to detail.The soft skills you will need are a positive attitude, being a team player, and patient with our clients.ResponsibilitiesDiagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System.Receive incoming calls/chats and make outgoing calls pro...