Help Desk Analyst Semisenior

Summary
We are looking for a new GIGAnte to join our team as a Help Desk Analyst Semisenior.
Where you will have the opportunity to be part of a multicultural team, providing rapidly growing managed connectivity solutions, specializing in providing reliable internet.
What You'll Do
Experience in managed services support
Strong knowledge and experience with Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, and Wi-Fi networks
Knowledge of network protocols, VLANs, QoS, and VPNs
Experience with diagnostic tools such as ping, traceroute, mtr, network scanning, telnet, port scanning, etc. is required
Ability to follow methodical troubleshooting procedures and perform diagnostics
In-depth knowledge of Cradlepoint, Ubiquiti, and Meraki network technologies
Proficiency in network design and implementation
Strong analytical skills to diagnose and improve network performance
Ability to collaborate and communicate effectively with support teams, extern...