Help Desk Analyst (Tier I) – Journeyman

Help Desk Analyst (Tier I) – Journeyman

(Contingent Upon Award)

Location: 100% Remote
Please note: Position availability is contingent upon award.

The Help Desk Analyst (Tier I) – Journeyman provides first-level technical support for users across a 24/7/365 enterprise environment, supporting mission-critical systems, applications, and platforms. This role is responsible for handling incoming service requests, resolving routine technical issues, and ensuring timely escalation of more complex problems. The analyst works closely with Tier II/III support teams, cybersecurity personnel, system administrators, and application teams to ensure reliable system performance and a high level of customer satisfaction.

Essential Duties and Responsibilities

• Provide Tier I help desk support for end user...