Help Desk Analyst

Help Desk / 1st Line / 2nd Line Support Analyst – Top UK Fintech Systems company – Whiteley, Hampshire

We are recruiting for a 1st / 2nd Line Support Analyst for a forward-thinking Fintech Software company providing world class Payments solutions for Retail, Commercial and Hospitality businesses here in the UK and abroad.

The 1st / 2nd Line Support Analyst will ideally have worked in a helpdesk environment to provide support to internal teams on their Software & Hardware solutions and will also work with customers in the UK and around the world on tech issues with their software platform.

This is a Uk offices hours role but there will be a need to work on a support rota for 1 week in every 4. The role is based in their Whiteley Operations centre

Salary to £30k to 34k per annum and 5 days per week in office.

The job role includes:

* Dealing with helpdesk tickets and enquiries submitted by email alongside answering Live Chat enquires, you w...