Help Desk Associate

Job Description

• Determine best solution based on the issues and details provided by the customers
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Record problems and their resolution in logs
• Follow-up and update customer status and information
• Inform management of recurring problems
• Identify and suggest possible improvements on procedures
• Other tasks may be assigned

Job Qualification

• Graduate of any Business related course
• Highly Computer Literate related business and communication skills
• Organizational, Customer Service, Problem Solving Attention to Detail Skills