Help Desk Engineer

Qmulus Solutions is a Virtual Staffing Solution based in Victoria, BC, Canada. We continue to grow our off-shore team in the Philippines and we are looking for a Help Desk Engineer to join our team.

Job Description

• Provides technical support to users by troubleshooting problems, and maintaining workstation, LAN performance and file server
• Hands-on experience with Active Directory, onboarding and offboarding of users, Microsoft Office Applications and doing complex troubleshooting
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
• Responding to queries on the phone, via email, in person, or through remote access
• Offers technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
• Daily administrative tasks, documentation, reporting, and communicating with the relevant d...