Help Desk Engineer - (Remote) Support Clients in the US

Work Hours: United States Eastern Time (9 AM - 6 PM EST) 

Salary Range: $900-$1,200 (USD) per month 

About BitByBit (BBB): 

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We’re seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment. 

Responsibilities 

• Deliver exceptional customer service to end users via phone and email. 

• Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure. 

• Provide remote desktop support...