Help Desk Engineer- Tier II

PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING

JOB TITLE: Help Desk Engineer- Tier II

Work Type:

• Remote/WFH

Working Hours :

Monday-Friday from 9am-6pm Pacific Time (1 hour lunch)

Start Date

TBD

ABOUT US:

We are a Managed Service Provider (MSP) that delivers services to small to medium sized businesses.

Our values are:

• Good Character
• Deliver the Perfect Client Experience
• Pursue Growth
• Create Fun
• 100% Teamwork

JOB ROLE & RESPONSIBILITIES:

• Help Desk Support
• After-Hours On Call Rotation
• Quality Assurance
• Documentation

JOB REQUIREMENTS:

About You:

• You thrive in a structured, process-driven environment and believe that following well-defined workflows leads to the best results.
• You take ownership of your work, hold yours...