Help Desk & IT Support - Whizdom Recruitment

About the Company

An industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

About the role

You will be the first point of contact for staff requiring technical assistance, providing timely support and delivering an exceptional customer experience. You will play a key part in maintaining smooth day‑to‑day IT operations and ensuring issues are resolved efficiently.

Role Responsibilities

• Provide first-level technical support to end users via phone, email, and ticketing system.
• Troubleshoot hardware, software, and network issues.
• Log, prioritise, and escalate incidents in accordance with service-level agreements.

Qualifications and Experience

• Previous experience in a help desk, service desk, or IT support role.
• Strong knowledge of Windows operating sys...