Help Desk Manager

Overview

Employer Industry: Managed Services

Why consider this job opportunity

• Salary up to $80,000 per year
• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere
• Lead and develop a dedicated support team focused on client satisfaction
• Drive continual service improvement in Help Desk functions
• Collaborative and values-driven work culture

What to Expect (Job Responsibilities)

• Lead, coach, and develop the Technical Support Engineer I and Support Services Coordinator roles
• Ensure timely and effective resolution of client issues while focusing on SLA achievement
• Maintain and improve operational processes such as ticket workflow and documentation standards
• Monitor and report on KPIs including SLA compliance and customer satisfaction
• Act as an escalation point for complex or sensitive client situations