Help Desk Specialist (It)

Are you a tech-savvy problem solver with a passion for helping others? Join our team at GuideOn Group as a **Help Desk Specialist (IT)** and play a key role in keeping our logistics operations running smoothly.
In this role, you'll be the go-to person for technical support across our office, ensuring our staff can stay focused on delivering top-tier service to our customers.
What You’ll Be Doing:
- **Provide efficient technical support** to end-users.
- **Troubleshoot and resolve**hardware and software issues.
- **Collaborate** with team members to address IT-related concerns.
- **Ensure timely and accurate documentation** of support activities.
- **Assist in the implementation** of IT projects and initiatives.
What We’re Looking for:
- Solid understanding of IT systems, hardware, software, and networks, with the ability to troubleshoot and resolve common technical issues.
- Ability to think on your feet and resolve issues quickly in a time-sensitive, high...