Help Desk Supervisor

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.






Title: SAS – Supervisor

Grade: 10

Location: Buenos Aires, Argentina

Position Summary & Key Areas of Responsibility:

+ Leads support team leaders and ensures teams meets SLA standards.

+ Coaches team to meet service level agreement objectives.

+ Supports Manager providing key metrics, imputs, SLA results and action plans.

+ Position is to guarantee the Call/Incident Management operations and/or request for escalation.

+ Research and analyze operational effectiveness of assigned team(s) through...