Help Desk Supervisor

Duties and Responsibilities:

1. Will oversee and manage the day-to-day operations of our Technical Support Team,
2. Supervise and lead a team of Help Desk and Technicians, ensuring they provide high-quality service and meet performance standards.
3. Ensures timely and effective support to our internal users.
4. Identify recurring faults and recommend corrective or preventive actions.
5. Act as an escalation point for complex technical issues and manage critical incidents.
6. Coordinate with vendors, installers, and internal security or facilities teams.
7. Prepare reports on system uptime, incident trends, and preventive maintenance performance.
8. Monitor team performance, provide feedback, and conduct regular meetings and team reviews.

Qualifications:

1. Candidate must possess at least a Bachelor's/College Degree in Information Technology, Computer Engineering, Office Management, or other related fields.