Help Desk Support Specialist

Getronics
Full-time Brussels, Brussels Computer Occupations
Posted:
March 03, 2026
Location:
Brussels, Brussels, Belgium

Job Description

As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and increasing satisfaction levels

Main Job Duties and Responsibilities

  • respond to requests for technical assistance in person, via phone, chat or email
  • diagnose and resolve technical hardware and software issues
  • research questions using available information resources
  • advise user on appropriate action
  • follow standard help desk procedures
  • log all help desk interactions
  • administer help desk software
  • follow up with customers and users to ensure complete resolution of issues
  • redirect problems to correct resource
  • identify and escalate situations requiring...
  • Apply for this Job

    Submit your application for the Help Desk Support Specialist position at Getronics.

    Apply Now Save for Later

    Job Overview

    Job Type: Full-time
    Location: Brussels, Belgium
    Posted: March 03, 2026
    Deadline: April 12, 2026