Help Desk Support Specialist

Concentrix

Full-time Quezon City, National Capital Region other-general

Posted:

June 07, 2026

Location:

Quezon City, National Capital Region, Philippines

Job Description

                    Manage advertiser interactions through live chat, email, and ticketing systems (e.g., Zendesk, Salesforce Service Cloud, Freshdesk).
Support advertisers with ad review outcomes, policy compliance, and appeal submissions, ensuring all cases follow platform guidelines.
Assist with billing inquiries, invoice clarifications, payment method issues, and refund requests.
Provide step-by-step guidance on campaign setup, ad creation, and account settings using internal knowledge bases and SOPs.
Accurately document all customer interactions, resolutions, and follow-ups in the CRM/ticketing system.
Adhere to defined SLAs for response time, resolution quality, and customer satisfaction.
Escalate technical or complex cases to Tier 2 when necessary, ensuring clear notes and background context.
Identify recurring issues and share feedback with leads and quality teams to improve advertiser experience.
Work in rotational shifts to ...
                

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Job Overview

Job Type: Full-time

Location: Quezon City, Philippines

Posted: June 07, 2026

Deadline: July 17, 2026