Help Desk Technical Tier I Support

Job Overview

Job Title: Help Desk Technical Tier I Support Location: Camp Lion, Jordan

Job Responsibilities

The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. This position is part of a pipeline, meaning it's not currently open but may become available in the near future.
+ Perform laptop imaging and deployment.
+ Conduct basic IP and network connectivity troubleshooting.
+ Create and manage user accounts within a Microsoft domain environment.
+ Add and remove computers from the domain.
+ Assign users to appropriate groups and apply necessary permissions.
+ Create and manage Exchange mailboxes.
+ Diagnose and resolve user email-related issues.
+ Troubleshoot and configure printers, including mapping shared printers.
+ Document all support actions and troubleshooting steps for reporting and tracking purposes...