Help Desk Technical Tier I Support

Job Overview





Job Title: Help Desk Technical Tier I Support Location: Larissa, Greece



Job Responsibilities





The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network.

+ Perform laptop imaging and deployment.

+ Conduct basic IP and network connectivity troubleshooting.

+ Create and manage user accounts within a Microsoft domain environment.

+ Add and remove computers from the domain.

+ Assign users to appropriate groups and apply necessary permissions.

+ Create and manage Exchange mailboxes.

+ Diagnose and resolve user email-related issues.

+ Troubleshoot and configure printers, including mapping shared printers.

+ Document all support actions and troubleshooting steps for reporting and tracking purposes.
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