Help Desk Technician

Open to candidates located in Medellin, Colombia or Metro Manila, Philippines ONLY.
Required:
Excellent command of the English language (Written and verbal).
Five years of IT Help Desk or Systems admin experience minimum.
Duties:
Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.
Main Responsibilities:
- Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction.
- Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
- Coordinate with other support technicians to resolve client issues.
- Updating Tickets and projects in the ticketing system.
- Monitor assigned tickets and keep the team and clients informed.
- Other support as needed.
Technical Qualifications:
Working Knowledge of Microsoft 365, Windows Operating...