Help Desk Technician – Level 1

JOB SUMMARY We are seeking an enthusiastic and customer-focused IMT Help Desk Technician – Level 1 to join our IMT infrastructure support team.

This entry-level role serves as the first point of contact for employees experiencing technical issues with end-user hardware, software, and connectivity.

The successful candidate will provide front-line support, accurately document issues, resolve common problems using established procedures, and escalate more complex issues to senior IT staff.

This role is designed for individuals early in their IT career who are eager to learn in a structured, supportive environment.

KEY RESPONSIBILITIES 1.

End-User Support and Customer Service Serve as the first point of contact for IMT-related issues via phone, email, chat, or in-person support.

Provide courteous, patient, and professional assistance to users with varying technical skill levels.

Actively listen to user concerns ...