Help Desk Technician

Open to candidates located in Medellin, Colombia or Metro Manila, Philippines ONLY.

Required:

• Excellent command of the English language (Written and verbal).
• Five years of IT Help Desk or Systems admin experience minimum.

Duties:

Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in documenting, and recommending day-to-day fixes to end-users and team members.

Main Responsibilities

• Providing excellent customer service and technical support to customers. This means resolving their issues to their satisfaction.
• Troubleshooting Hardware, PCs, servers, WIFI and Networking equipment, etc.
• Coordinate with other support technicians to resolve client issues.
• Updating Tickets and projects in the ticketing system.
• Monitor assigned tickets and keep the team and clients informed.
• Other...