Help Desk Technician

Full Time
New Hartford, NY, US





JOB SUMMARY: The Help Desk Technician is responsible for providing customer assistance for routine Information Systems-related inquiries and problems as they occur. This includes providing support for products and services such as software, hardware, desktop application software, auxiliary devices, and other IT functions. This position provides support to the global organization.


ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Perform installation, repair, and preventative maintenance of desktop computers and related systems

• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment

• Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network

• Perform account maintenance, data integrity, and file system security for the deskt...