Help Desk Technician

**Description**

SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering and Design Department in support of our United States Air Force customer. This position is on-site in San Diego, CA.

+ Work directly with customers in a technical role.
+ Responsible for asset installation/configuration, operation and maintenance of systems hardware, software and related infrastructure.
+ Configure and manage operating systems (Windows and Linux), applications (commercial and government), networks (IPs, subnets, etc.), and network equipment (switches).
+ Configure and manage DOD and IC standard distributed authentication services.
+ Review documented and maintain comprehensive knowledge base articles, standard operating procedures (SOPs), and technical guides for Tier 1 and Tier 2 teams to use in resolving common issues and adhere to government policies.
+ Perform regular file archival and purge, as necessary.
+ Create, change and de...