Help Desk Technician

Company Description

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Role Description

This is a full-time on-site role located in Cali for a Help Desk Technician. The Help Desk Technician will be responsible for providing technical support by troubleshooting and resolving hardware, software, and network-related issues. Additional daily tasks include maintaining accurate records of customer service requests, configuring equipment, and ensuring timely responses to support tickets. The technician will also assist users by offering guidance and training on systems and applications to improve their efficiency.

Qualifications

• Technical knowledge and experience in Hardware Maintenance, Network Troubleshooting, and Software Installation.
• Strong ability in Customer Support and Communication to address user concerns effectively and professionally.
• Proficiency in Problem Solving, Issue Resolution, and Multitasking, with a focus on delivering timely s...