Help Desk Technician

Description

Position at LeadVenture

Help Desk Technician I

Classification: Help Desk Technician I

Exempt

Range

JOB DESCRIPTION

Summary/objective

The Help Desk Technician I is part of a global team that is responsible for first level support to all our customers. The candidate must be able to adapt to a constantly changing, fast-paced environment. The candidate must also possess excellent communication and organizational skills and perform tasks with a sense of urgency and professionalism.

Essential Functions

• Be present and available during assigned Help Desk shifts
• Monitor and respond quickly to incoming incidents and service requests in the Help Desk system adhering to SLA metrics
• Perform remote troubleshooting when needed to resolve incidents and service requests from the Help Desk system
• Maintain and update open incidents and service requests to ensure ...