Help desk Tier 1

Solvo S

Full-time Brasilia, Bogotá D.C. Other-General

Posted:

March 02, 2026

Location:

Brasilia, Bogotá D.C., Colombia

Job Description

Role: Tier 1 Technician 
Location: Bogota - Onsite (Fridays at Home) 
Schedule: Monday–Friday 
What you'll do: 
 First-line support for users 
 Password resets, MFA enrollments, identity verification 
 Active Directory & permissions management 
 Troubleshoot Windows 11, VPN, printers, and SaaS apps 
 Support Office 365, Zoom, Teams, Salesforce, Citrix environments 
 Deliver outstanding customer service 
What we're looking for: 
 6 months–1 year Tier 1 experience 
Knowledge of Microsoft 365, Windows 11, SaaS tools 
Strong communication & customer service skills 

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Job Overview

Job Type: Full-time

Location: Brasilia, Colombia

Posted: March 02, 2026

Deadline: April 11, 2026