Help Desk/Communication Focal Point

**Overview**

GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.

**Responsibilities**

Provide client-level help desk support. The contractor shall:

1. Administer, maintain and load basic computer platform, software, firmware and hardware;
2. Serve as the focal point for user issues and tracking;
3. Be the first-level support for desktop and network issues;
4. Escalate incidents that cannot be resolved to the NCC and then the NOSC;
5. Perform help desk support services IAW CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT and TO-site specific local policies and procedures;

Administer job control and ticket flow.

**Qualifications**

High School with 3 - 6 years (or commensurate experience)
Clearance Required: Secret

Required Skills and Experience:

+ IAT-II Certification

One or more of the following:

+ - MCSA-Wi...