Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to deliver dependable technical assistance for employees across multiple locations in Ohio. This contract position with permanent potential is ideal for someone who enjoys solving user issues, maintaining endpoint technology, and supporting day-to-day IT operations in a service-focused environment. The role combines hands-on desktop support, device setup, application troubleshooting, and routine site visits while partnering with colleagues to keep systems running efficiently.

Responsibilities:
• Deliver first- and second-level support for workstations, laptops, mobile devices, printers, and other end-user equipment, resolving issues in a timely manner.
• Set up, configure, maintain, and troubleshoot hardware, operating systems, and business applications to support reliable daily operations.
• Coordinate employee onboarding and offboarding by preparing accounts, deploying devices, and assisting users wi...