Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users.

Responsibilities:
• Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees
• Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner
• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date
• Support user account administration tasks, including password resets and access updates within Active Directory
• Install, configure, and maintain M...