Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Palm Beach Gardens, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving a wide range of desktop, software, and connectivity issues while delivering a high level of customer support. The person in this role will help keep day-to-day technology operations running smoothly by supporting end users, maintaining workplace devices, and ensuring reliable access to essential business systems.

Responsibilities:
• Deliver front-line technical support for hardware, software, operating system, and peripheral issues affecting end users across the organization.
• Diagnose and resolve problems involving desktop computers, laptops, mobile devices, printers, and common workplace applications.
• Manage incoming service requests through the ticketing system, document resolutions clearly, and maintain timely follow-up with users.
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