Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems.

Responsibilities:
• Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues.
• Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency.
• Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings.
• Review system notificati...