Help Desk/Desktop Support Tech

Description
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations.


Responsibilities:

• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.

• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.

• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.<...