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Helpdesk Agent - (Potch) May 2026
Confidential
Full-time
Potchefstroom, North West
Information and Record Clerks
Posted:
June 06, 2026
Location:
Potchefstroom, North West, South Africa
Job Description
Our client in Potchefstroom is hiring a Technical Support Agent.
The salary offered is R11 000,00 per month.
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).
The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the client’s ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately.
The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.
Below are the shift schedules:
The salary offered is R11 000,00 per month.
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).
The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the client’s ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately.
The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.
Below are the shift schedules:
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Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
Potchefstroom, South Africa
Posted:
June 06, 2026
Deadline:
July 16, 2026