helpdesk agent

Recruiter:
West Coast Personnel
Job Ref:
CPT /NDB
Date posted:
Wednesday, February 25, 2026
Location:
Kenilworth, South Africa
Salary:
R Monthly
SUMMARY:
Job Description:
The Helpdesk Agent will be responsible for delivering professional and efficient technical support to customers. This role involves diagnosing software-related issues, guiding users through solutions, and ensuring all queries are resolved accurately and timeously.
POSITION INFO:
Key Responsibilities
Provide prompt and professional technical support via phone, email, and chat
Diagnose and troubleshoot software, hardware, and network connectivity issues
Guide customers through step-by-step resolutions and product features
Escalate complex issues to relevant teams and follow up to ensure resolution
Maintain accurate records of all customer interactions
Minimum Requirements
2–5 years experience in a Helpdesk environment (software troubleshooting essential)
...