helpdesk agent

Recruiter:
West Coast Personnel

Job Ref:
CPT /NDB

Date posted:
Wednesday, February 25, 2026

Location:
Kenilworth, South Africa

Salary:
R Monthly

SUMMARY:
Job Description:
The Helpdesk Agent will be responsible for delivering professional and efficient technical support to customers. This role involves diagnosing software-related issues, guiding users through solutions, and ensuring all queries are resolved accurately and timeously.

POSITION INFO:
Key Responsibilities

• Provide prompt and professional technical support via phone, email, and chat
• Diagnose and troubleshoot software, hardware, and network connectivity issues
• Guide customers through step-by-step resolutions and product features
• Escalate complex issues to relevant teams and follow up to ensure resolution
• Maintain accurate records of all customer interactions

Minimum Requirements

• 2–5 yea...