Helpdesk Analyst

Req ID:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst -English, Mandarin, and Japanese to join our team in Remote Location, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

In these roles you will be responsible for:

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.
• Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
• Seek, Suggest, Evaluate and implement proce...