Helpdesk Analyst

Helpdesk Analyst – Part-Time / Remote | Singapore | Global Business Analyst

About the Role:

Are you tech-savvy and enjoy solving IT issues? Join Global Business Analyst
as a
Helpdesk Analyst
and be the first line of support for clients and internal teams, ensuring smooth IT operations — all from a flexible remote setup in Singapore.

What You'll Do:

• Respond to IT support requests via ticketing systems, email, or chat.
• Troubleshoot hardware, software, and network issues efficiently.
• Document incidents, solutions, and recurring problems for knowledge sharing.
• Collaborate with IT teams to escalate and resolve complex issues.
• Assist in creating guides or FAQs to improve self-service support.

What We're Looking For:

• Strong technical aptitude and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience with IT support, helpdesk, or ...