Helpdesk and Service Delivery Manager

Who We Are

At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.

Role Purpose

A Helpdesk and Service Delivery Manager (SDM) oversees IT support operations, ensuring high-quality, efficient service delivery that meets client expectations and SLA targets. Key duties include leading support teams, managing ITIL-based incident/problem management, nurturing client relationships, reporting on performance metrics (KPIs), and ensuring technical infrast...