Helpdesk Assistant

We're Hiring: Helpdesk Assistant – Lesaka Merchant Division (Hospitality), Midrand
Lesaka Merchant Division (Hospitality) is expanding our Support team, and we're looking for a dedicated Helpdesk Assistant to join us at our Midrand offices.
The successful candidate will report to the Call Centre Manager and will play a vital role in delivering exceptional first‑line support to our customers.
This is an excellent opportunity for a customer‑centric, detail‑oriented professional who thrives in fast‑paced environments and enjoys solving problems through clear communication and structured support processes.
What You'll Do
As a Helpdesk Assistant, your responsibilities will include:
Answering all incoming calls and responding to emails promptly
Handling customer inquiries telephonically and via email
Documenting all call information according to standard operating procedures
Researching required information using available resources
Managing and escalating custo...