Helpdesk Associate - ITIL

**Req ID:** 357883



NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.



We are currently seeking a Helpdesk Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).



• Answers the customers' contacts via agreed channels and record reported issues.

• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge • Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance

• Acts as coach & an escalation point for less experienced colleagues • Ideally University education, preferably technical degree or Microsoft certifications • Experience working...