Helpdesk Associate - ITIL

**Req ID:** 352573



NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.



We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).



Live dashboard monitoring, reporting & workflow allocation

Quality analysis on agreed aspects

Trending and in-depth anlysis on service delivery components

Management Information Presentations

Acts as coach & an escalation point for less experienced colleagues

Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system proble...