Job Description
Location
Noida, IN
Category
Other
Req ID:
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate -ITSM to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspects
Trending and in-depth anlysis on service delivery componentsManagement Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an ...
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