Helpdesk Call Center Representative - Level 1

Our client, a Retail Pharmacy, is looking for Helpdesk Call Center Representative (Level 1) for their Smithfield, RI location. Responsibilities:

+ This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects.

+ Provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.

+ Receive calls from technicians / vendors / contractors who are implementing technology in the stores.

+ Calls will be received through a queue and out-bound calls could be required. As calls are handled a tracking application will be updated and system validations will be made. When not handling calls you will also be required to provide updates via email, Excel etc.

+ You will be provided all required training and a handbook for each project as well as necessary application/systems access.

+ Handle multiple technical rollout projects simultaneo...