Helpdesk Co-Ordinator

Helpdesk Co-ordinator

Edinburgh City Centre

£12.90ph

Part Time - 25 hours a week

The Facilities Maintenance team for a landmark building in Edinburgh's City Centre are currently recruiting for a part time Helpdesk Co-ordinator to join their team. We are looking for a candidate with previous experience to manage the delivery of jobs allocated to the engineers.

This position is a 25 hour contract with working hours being Monday to Friday on a shift pattern of 8am - 1pm and 1pm - 6pm.

Main Duties:

To schedule all reactive and planned works to appropriate resource, paying attention to expertise and response targets.
To accurately record all job related information on the appropriate IT systems.
To ensure that the engineer days are optimised to drive maximum productivity from the team.
Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate.
Arrange third party attendance where required...